The saying “The customer is always right” is often used to emphasize the priority of the customer's interests in business and service. However, in practice it rarely reflects the real situation of the relationship between the client and the employee. And, if we take a creative field, for example, the field of CGI, the difficulties in relations and mutual understanding increase many times.
In real work, a balance between the client's interests and the professional opinion of the performer is important. Clients do not understand the intricacies of 3D visualization processes, do not understand the technical limitations of 3D modeling, and sometimes their requests may not be feasible or contrary to their own interests. In such cases, a performer with expert knowledge can offer correct solutions, even if it contradicts the client's opinion.
Also, strict adherence to the phrase can create a toxic work environment for employees. If you always defer to the client, it can lead to lower quality renders and demotivate you and/or your professionals.
These challenges emphasize the importance of clear and open communication. In the end, effective collaboration requires dialog and mutual understanding, where the rights and responsibilities of both parties are equal and each can contribute based on competencies.